Dear Mr. Cieri,
My mother was a patient staying at your facility a few weeks ago. I had to let you know what an amazing experience we had at Lorien Riverside. I live in the Riverside Community so that was one of the major reasons I chose your facility for my mother. However it turned out to be much more than just convenient.
From the moment I called to have my mother transferred from St Joseph's hospital to your facility, I was impressed. The Admissions Director, Ms. Sharon Dorsey was incredible and was able to accommodate all of my requests, including a private room, within one day. Lorien Riverside is a wonderful facility with great accommodations, activities and very neat and clean. The entire staff, from the receptionists, nurses, dietitians, physical therapists, nursing assistants, housekeepers, etc. were great. The staff was efficient, kind, compassionate, caring and friendly. What a difference it makes when you have a team of people that are passionate about their work!
I have worked in Heath Care myself for over 20 years helping cancer patients. | know amazing care and amazing people when I see them in action. You should be so proud of the care you and your team provide for the people who stay at your facility. Caring for others is not just a job, it is a passion you need to have in order to do your job well and with pride. Thank you so much for the outstanding care you and the staff provided for my mother during her stay. My mother is home now and doing well thanks to all of your efforts.
I ask that you please read this letter out loud at your next full staff meeting. I would like your team to know what an excellent job they do and what a difference they truly make in the lives of others.
Lorien Health Services is constantly moving forward by seeking out, and adapting to, the ever-changing trends in healthcare technology as a means to maximize the quality of life for the people we serve.